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Terms and Conditions

Some liquid damaged phones or physical damaged phones eg cracked screens appear to be working; this is due to corrosion or components within the Integrated Circuits (ICs) shorting together allowing an electrical current to run. This allows the phone to switch on, however it can sometimes be a short circuit, and when the technician works on the phone to change parts,cleans and flushes the phone it removes the short circuit, and may result in the phone no longer powering up.

It is one of the most common problems that can occur when repairing water damaged phones or physical damaged phones. Sometimes just attempting to repair the phone CAN TERMINATE IT, this is due to internal corrosion , internal fault short circuit or dry joints and not a procedural fault. We do not provide any sort of guarantee following a liquid damage phone .Mobile phone manufacturers WILL NOT touch a liquid damaged phone because of the failure rates in repair and some do not provide any forms of guarantee after a mobile phone repair is done by them. Nobody can guarantee how long a water/ fluid damage phone will last following the repairs.

We are a company that has repaired thousands of damage phones successfully. Our success rate for physically damaged phones are 99.7%. If your damage phone fails during the repairmen process. We cannot be held responsible for what happens when we take part in repairing damaged phones.

We cannot be held liable for any hardware/software failures undertaken. Although we do not know what has happened to a phone prior to submission, we regret to inform customer that we hold no liability problems outside the repaired job done. We only hold responsibility relating to the repaired job carried out e.g. customer cannot blame us for a physical damage phone, unknown liquid damage phones or any unknown software issues that are caused unexpectedly by the customer – we are only liable for the parts and repair job completed.

Sending in your phone for repairs or on site phone repairs

It is the customer responsibility to back up all there data . We shall not be made liable for any data lost whilst attempting to repair your physically damaged phone or liquid damage phone.

Before sending in your phone for repair it is your responsibility not to send in your SIM card or memory card together with the phone. We shall not be made liable for lost of SIM cards or memory cards or data lost on them. So always make sure that if our technician can’t carry out the mobile phone repair on site and needs to bring in your phone for repairs in our workshop please remove your SIM card and memory card too. We shall not be made liable for any lost of SIM card or memory card.


Repairs Disclaimer & Warranty


  • Repairs are carried out at the owners risk and We cannot be liable for any underlying faults that manifest itself as a result of a repair being carried out, all faults on the item must be made clear before repair commences as we will not be held responsible for item faults we are not told about at the time of booking in the repair, once you do the booking you are agreeing to these conditions completely.

  • Liquid damage repairs carry no warranty whatsoever and require payment up front, successful or not. Some liquid damaged phones appear to be working, this is due to corrosion on the components (resistors) when the components (resistors) are shorting together, the engineer cleans the board it may remove the short circuit and may result in the handset no longer powering up at all. Most mobile phone manufacturers do not entertain any form of repair on liquid damaged handsets.

  • The service and the materials are provided by Us on an “as is” basis, and We expressly disclaims any and all warranties, express or implied, including without limitation warranties of merchantability and fitness for a particular purpose, with respect to the service or any materials and products.

  • In no event shall exceptional we be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the service, the materials parts and the products.

  • In no event shall exceptional we be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the service, the materials parts and the products.

    • Any data or information that you may have stored on the equipment shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.

  • We shall notify you when the equipment has been repaired or is un-repairable and is available for collection. If you do not collect the equipment within 60 days, we will dispose of the equipment. any sum obtained on disposal will be used to meet any unpaid estimate or repair charges you are liable to pay and any remaining balance will be sent to you or will remain payable by you accordingly.

  • If we make an offer to replace your phone and you agree , the replacement phone will only given to you on the following terms that your damage phone becomes our property.

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